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Intellicrux

Managed IT Services

With 34 years in IT, ScienceSoft can become your trusted partner to monitor, troubleshoot and evolve all (or any) components of IT infrastructure. We keep the process and costs transparent by documenting the service scope and KPIs in an SLA.

Managed IT Services
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    Information Technology

    Managed IT Services

    Managed IT services are a way to keep your IT infrastructure and applications stable, cost-effective, and relevant to evolving business needs.

    One Team for All Your IT Tasks

    Managed IT services are a way to keep your IT infrastructure and applications stable, cost-effective, and relevant to evolving business needs.

    A managed IT services provider (MSP) is a third-party company that manages your IT infrastructure and software under the SLA. An MSP for companies with complex and dynamic infrastructures, ScienceSoft can take care of all your IT components within a range of services from daily monitoring and management to long-term optimization and evolution.

    IT Consulting Services Intellicux Delivers

    Hardware

    Software

    Networks

    Data storage

    Security tools

    Development

    About Intellicrux

    Since 1989 in IT, 750+ professionals on board.

    Since 2008 in ITSM to help you achieve top-of-the-line quality and speed of IT service delivery.

    Since 2003 in information security to ensure end-to-end protection of software and infrastructure components.

    ISO 27001, ISO 9001, ISO 13485 certifications proving our dedication to high service quality and the security of our clients' data.

    The Financial Times has featured ScienceSoft USA Corporation on The Americas’ fastest-growing companies list for the second straight year (2022, 2023).

    Featured as a top outsourcing service provider and advisor in IAOP's Global Outsourcing 100 list (2022, 2023).

    Managed IT Services ScienceSoft Delivers

    IT infrastructure assessment

    IT infrastructure monitoring 24/7

    IT infrastructure administration

    IT help desk

    Cloud management

    Managed application services

    Customer Stories and Results We Achieved

    How We Make Our Cooperation Comfortable and Risk-Free

    Intellicrux is a full-service MSP provider – we can take care of all types of IT operations within your company. Also, we support co-managed cooperation and can share responsibilities with your internal IT infrastructure department or other IT services vendors.

    SLA-based service delivery

    We ensure the service transparency and create trust by documenting and signing an SLA describing the services that will be delivered, the terms, and the KPIs.

    24/7 availability and fast responsiveness

    We will be on guard of your infrastructure health round the clock. Commonly, we need max 8 hours to make urgent fixes and 1 day – 2 weeks to deliver new functionality.

    Smooth communication

    According to your individual preferences, we agree on the best ways and frequency of our communication (tools, level of detail, timing). If your team is non-English-speaking, we are likely to provide a contact person for your language.

    Knowledge transfer

    When working in the co-managed cooperation mode, we organize the transfer of knowledge to your architects, developers, testers, DevOps engineers, IT support specialists, database administrators, and security administrators.

    Guaranteed quality and data security

    Delivering managed IT services, we rely on our quality-first approach to make sure you derive most value from cooperation with ScienceSoft. Your data stays safe on our side due to our ISO 27001-certified mature information security management based on our security policies and processes, advanced technologies and skilled professionals.

    Customer Stories and Results We Achieved

    What Our Customers Say

    Benefits of Hiring a Mature MSP

    Cost savings

    Likely, you don’t need a large team of full-time IT specialists to manage your infrastructure. With an MSP, you pay only for the actual work done and can easily scale the team without the lengthy hiring process.

    Round-the-clock support

    ScienceSoft provides teams that cover different time zones, night shifts, or holidays to ensure reliable support regardless of the date or time of day.

    Access to diverse expertise

    Depending on your needs, ScienceSoft gives you instant access to a broad pool of IT experts equipped to solve your unique problem, be it software defects or security vulnerabilities.

    Uninterrupted services

    A mature MSP will take full responsibility for uninterrupted service delivery, meaning the work doesn’t halt if an employee calls in sick – an MSP will quickly provide a substitute.

    Intellicrux Answers Frequent Questions

    Take advantage of the experiential-learning opportunities built into many programs. You can work in labs on and off

    Take advantage of the experiential-learning opportunities built into many programs. You can work in labs on and off

    There is an SLA for you not be bothered with such worries. An SLA ensures the transparency and cost predictability in managed services as it puts on paper the scope and frequency of services provided by an MSP.

    Basically, yes. As a company providing professional managed IT services, ScienceSoft monitors remotely almost all IT components: software, networks, data storages, security tools, cloud services and apps. The only component that we can’t cover remotely is hardware.

    Our consultants will dive deep into your digital challenges, evaluate the existing IT and infrastructure management processes, and architect a comprehensive roadmap for improvement.

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