IT Support Services
Procedures designed to preserve reliable IT operations and lower IT expenses are included in information technology (IT) support. ScienceSoft offers a range of IT support services, including IT help desk, Network Operations Centre (NOC), and software support. With 16 years of experience in help desk and application support, these services ensure optimal user experience and continuous enhancement of your IT procedures.
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Scope of IT Components We Tackle
Every element of your IT infrastructure, from ongoing long-term optimisation and development to daily monitoring and management, can be handled by Intellicrux.
What You Get with IT Support Services
Multi-tier incident resolution pipeline:
Detailed descriptions of the IT infrastructure and operating procedures:
Self-service training materials for users:
User satisfaction and adoption improvements:
Regulatory compliance assessments
Regular and transparent reporting:
Why Choose Intellicrux
Competitive Traits of Intellicrux IT Support Services
Feasibility analysis of IT support projects
Before we take up your app or infrastructure support, we analyze TCO and ROI of supported assets and assess how far these financial estimates will be improved after we commence the support.
Result-oriented service and transparent reporting
Our IT support activities and service quality are reflected in regular reports with clear metrics for strict compliance with service level objectives.
Focus on long-term collaboration
We believe that long-term IT support is mutually beneficial for a customer and a service provider, as a longer service term means fewer transition periods and integration phases for the customer and well-tailored working routines for the support team.
Our Selected IT Support Projects
Viber Billing Portal Development
A user-friendly self-care portal for a popular VoIP app to manage tariffs and pay for calls right from the browser. A rich payment functionality allows users to keep track of their calls and account balances in a secure and convenient manner.
Shopify to Adobe Commerce Migration
ScienceSoft migrated a gaming online store with 2,000+ products from Shopify to Adobe Commerce and completely revamped its design.
Viber Billing Portal Development
A user-friendly self-care portal for a popular VoIP app to manage tariffs and pay for calls right from the browser. A rich payment functionality allows users to keep track of their calls and account balances in a secure and convenient manner.
Shopify to Adobe Commerce Migration
ScienceSoft migrated a gaming online store with 2,000+ products from Shopify to Adobe Commerce and completely revamped its design.
Viber Billing Portal Development
A user-friendly self-care portal for a popular VoIP app to manage tariffs and pay for calls right from the browser. A rich payment functionality allows users to keep track of their calls and account balances in a secure and convenient manner.
Choose Your Service Option
Application Support
L1, L2, L3 support and proactive improvement of your cloud or on-premises application, including:
What Our Customers Say
Simply perfect! Theme and support are amazing! Frank thanks for the help, always fast and efficient!
The best theme and support I’ve had!
leandroMariotto
Envato User
I'm early on in the process of building my website; however, I'm already impressed by customer support's response time. Great customer support ratings is something I consider before purchasing a theme.Thank you LiquidThemes!
myadesigns
Envato User
Incredible theme with very modern on-trend design and top notch support. Probably one of the best bang for buck themes I’ve purchased in a long time
arke1
Envato User
Incredible theme and fantastic support! Every time I had a question, they got back to you so quickly and fixed your problem! Im so impressed! Thank you guys again for your precious help! Your customer support is amazing!
ritamjahed
Envato User
Incredible theme with very modern on-trend design and top notch support. Probably one of the best bang for buck themes I’ve purchased in a long time
arke1
Envato User
I'm early on in the process of building my website; however, I'm already impressed by customer support's response time. Great customer support ratings is something I consider before purchasing a theme.Thank you LiquidThemes!
myadesigns
Envato User
Incredible theme and fantastic support! Every time I had a question, they got back to you so quickly and fixed your problem! Im so impressed! Thank you guys again for your precious help! Your customer support is amazing!
ritamjahed
Envato User
Why Intellicrux IT Support Matters
-50%
IT support costs
+20-40%
user satisfaction
-20%
cloud costs
-10%
app issues
Intellicrux professionals will conduct close monitoring of your IT infrastructure or its components and set up efficient IT support workflows.